Technical Support

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3月28日修改

Last Updated: October 12, 2024

Contact Information

Email Support

•

General Inquiries: support@puffugio.com (response within 24 hours)

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Critical Emergencies: critical@puffugio.com (service outages/data breaches only)

Ticket System

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Required Fields:​
a.
Device Model (e.g., iPhone 15 Pro)​
b.
iOS Version​
c.
Error Code Screenshot​

Common Issues & Solutions

Payment Issues

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Subscription Not Active: Wait 30 mins → Check App Store subscriptions → Provide receipt​

•

Duplicate Charges: Email billing@puffugio.com with bank statement

Data Management

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Export Data: Settings → Privacy Center → Request Data Copy (CSV)​

•
Delete Account: Settings → Account Management → Permanent Deletion (irreversible)​

Service Status

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•
Scheduled Maintenance: Notified via in-app alerts 48 hours in advance​

Legal Requests

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•
Law Enforcement: Submit official requests to registered office address​

This document complies with ISO/IEC 23026 standards and is audited quarterly.

Technical Support​